Objective of this Policy
This policy is framed in compliance with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules 2011 (the “IT Rules”) contained in the Information Technology Act 2000. The IT Rules mandate that any “body corporate or any person who on behalf of a body corporate collects, receives, possesses, stores, deals with, or handles information of the provider of information, shall provide a privacy policy for handling or dealing with personal information, including sensitive personal data or information, and ensure that it is available for viewing by such providers of information who have provided such information under lawful contract.”
Collection of Information
As part of its financial services and operations, Dhruva Capital Services LTD (“Company”) collects information from clients, business owners, and other stakeholders (hereinafter referred to as “Customer”), including “Personal Data” or “Sensitive Personal Data or Information” (collectively referred to as “Personal Information”). The Company is committed to protecting such Personal Information and ensuring that it is not used against the interests of the provider nor shared with third parties without prior consent.
Definitions
Personal Data: Any data or information relating to a natural person, which can identify such person, either directly or indirectly, in combination with other available information.
Sensitive Personal Data or Information: Personal information that includes:
- Password
- Financial details (e.g., bank accounts, credit/debit cards)
- Physical, physiological, or mental health conditions
- Sexual orientation
- Medical records and history
- Biometric information
Sources or Means of Data Collection
The Company collects Personal Information through various means, including:
Data provided by customers during consultations or through forms.
Information submitted via the Company’s website or other digital platforms.
Data obtained from third-party sources such as credit bureaus, financial institutions, and regulatory bodies.
Such data is collected to evaluate creditworthiness, comply with KYC requirements, and facilitate regulatory compliance, loan processing, customer communication, and online payment authentication.
Sharing of Information
Dhruva Capital Services LTD does not disclose Personal Information without prior consent, except:
To comply with legal or regulatory obligations.
To protect the rights, interests, and assets of the Company or its employees.
When mandatory disclosure is required for reciprocal data exchange (e.g., credit bureaus).
In all other circumstances, information is shared only with explicit consent.
Data Security
Protecting customer data is a top priority. The Company employs:
Physical, electronic, and procedural safeguards compliant with applicable laws to prevent loss, misuse, unauthorized access, or disclosure.
Regular training of employees on the proper handling of Personal Information.
Records Management
Customer data is maintained as follows:
Physical Records: Stored at the branch where documents were submitted or at the Company’s Head Office.
Electronic Records: Entered into secure systems and maintained in Company or third-party servers under strict SLAs ensuring confidentiality.
Active and closed account data is retained as per legal and regulatory requirements, following the Company’s “Preservation of Documents and Archival Policy.”
Use of Company Website
This policy governs the use of the Company’s website, www.dhruvacapital.com. Information submitted via the website becomes the property of the Company. Customers are advised to exercise caution while providing Personal Information online to prevent unauthorized access.
Customer Consent
By providing Personal Information, the Customer consents to:
Sharing of information with associates, banks, financial institutions, credit bureaus, or agencies for lawful purposes such as credit reporting, risk management, or statistical analysis.
Dhruva Capital Services LTD not being held liable for the use or disclosure of shared information in compliance with this policy.
Policy Updates
The Company reserves the right to review and update this policy periodically. The latest version will be available on www.dhruvacapital.com, and customers are encouraged to review it regularly.
Grievance Redressal
For grievances or concerns, customers may contact the Compliance Officer at:
Contact Details: info@dhruvacapital.com/+91-6289131033
Website: https://dhruvacapital.com/contact-us